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FAQ / Help

Find answers to frequently asked questions. You can also use search to find exact match to your question.

My Membership & Profile

How can I change my personal information?

How do I change my email address?

How can I update my contact preferences?

How do I modify my gender if it is incorrect in my profile?

How do I make sure that the correct city is in my profile?

Is this a free site?

My password is not working or I forgot my password.

It doesn't seem to save my profile information after I enter it.

How do I reactivate my old account?

How do I deactivate my free account?

Why was something in my profile rejected?

Why do you need so much information?

How can I change my password?

My Photos & Videos

My photo won't upload onto the site.

How do I set my main photo?

How can I upload a photo/video of myself?

Site Features (Email, Flirt)

How can I send a message?

How can I stop receiving email notifications from your site?

How do I add or remove someone from my Likes?

How do I block a user from sending me private messages?

How can I send a flirt?

Where do I find my flirts?

Why can't my username be used in the chat room?

Membership and Billing

How will my charge appear on my credit card or bank statement?

How much do you charge for a Premium membership?

My credit card keeps getting declined

How come I was billed twice for this month?

What does a free membership give me?

Featured Member Benefits

How do I cancel my paid membership?

Why can't I complete the join form?

Where is my billing history?

Who can I contact about my paid membership?


Privacy policy

Can I join from outside the United States?

How do I stop receiving pop ups from this site?

Online safety tips


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